Charles Louis is a Bussiness from London
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If you are unable to shut down your HP Laptop, then press and hold the “Power” button for 8-10 seconds. It forces the system to power off and then turns the laptop over. Also, slide and hold the battery lock button to release position. You can also do it by pulling the battery toward you and lift it out of the HP notebook. After that, wait for 10 seconds and then replace the battery.
If you are unable to sign in to Netflix then it is advisable to check your network connection. Sometimes, it may happen when the server is down. In that case, you have to wait and try again to sign in.